THANK YOU VERY MUCH FOR YOUR PURCHASE AT FUTURDRONE.COM !
WE ONLY SHIP TO EUROPE, IVA/VAT ZONE: we do not ship to Andorra, Canary Islands, Ceuta, Melilla, or countries outside of the EU.
To all effects, the sale is considered done in LEON, SPAIN.
You are welcome to ask for shipping options to the locations mentioned above.
We are based in León, Spain, from where all orders are shipped to Spain Mainland, Balearics and Europe (VAT zone).
-ATTENTION PLEASE: WE DO NOT SHIP TO THE CANARY ISLANDS, CEUTA OR MELILLA:
Please keep in mind, that everything shipped to the above mentioned locations has to pass customs and pay tax each and every time it is shipped : In case of having to send your drone back to us, because of a defect, or for repair or general revision, etc., when we send it back to you with fully insured shipping, WE HAVE TO PUT ITS REAL VALUE.
This causes the problem of having to pay tax all over again. Unfortunately up to now we have not been able to find a solution for this problem.
The type of products we are selling require a sort of customer service, which simply is not possible right now if you are living in the above mentioned locations, therefore we choose not to ship there.
-WE DO NOT SHIP OUTSIDE THE EUROPEAN UNION and we do not ship to other continents.
-We do not ship with a Cash-On-Delivery option.
-The order is reserved once we receive a proof of payment and will be shipped once we have received the total amount.
-The normal form of shipping for Spain and Portugal will be Nacex or Seur 24-hours, and depending on the purchased product, whether it requires preparation and /or adjustments, the shipping time can be one or more days, please don't hesitate to ask us in case of any doubts.
-All the orders are shipped with full insurance against loss or theft during transport. Should you find any faults in the packaging or/and content, please contact with Futurhobby, in order for us to be able to find an immediate solution.
When you purchase any of our products, your shopping cart will automatically calculate the standard shipping cost according to the size, weight and value of the package within Spain and Portugal.
IMPORTANT NOTICE: The automatic shipping cost calculator obviously can't be perfect and errors may occur: If you think the the shipping cost is wrong (keeping in mind size, weight and value), we ask you to please send us an e-mail to firstname.lastname@example.org, so that we can check it.
ACCORDING TO THE CURRENT SPANISH LEGISLATION REFERRING TO ONLINE SALES, THE CONSUMER HAS THE RIGHT OF WITHDRAWAL, this means, that a customer has the right to return a product bought at Futurhobby ONLY IF THE ORIGINAL PACKAGING HAS NOT BEEN OPENED, THE PRODUCT HAS NOT BEEN TAKEN OUT OF IT AND THE PRODUCT HAS NOT BEEN USED AND/OR CONNECTED, within one week after receiving it.
Returns of used products will by no means be accepted.
Return shipping costs will be paid by the customer.
In case of a return, no money will be paid back, the customer will receive a credit note/voucher of the amount spent to be used within 6 months.
We admit secure payments via PayPal or bank transfer.
You will receive our bank details when placing the order and later on via e-mail once the order has been finished correctly.
In case of any questions or doubts, please do not hesitate to contact us via telephone at
Tel. +34 - 646 - 489 771.
Regarding returns please send us an e-mail indicating the reason for the return. Your request will then be attended as quickly as possible.
In any case, shipping cost from Futurhoby to the customer and from the customer back to Futurhobby will be paid for by the client: To all effects the sales transaction is done at Futurhobby, and we cannot be made responsable for any shipping cost.
When they tell you, that they send you the same product as us, but cheaper, make sure they do it with the same guarantees, the same level of service and the same thorough product information... Nobody needs a cheap product which doesn't work correctly or which nobody knows how to use properly!!
In case of any doubts or questions, please do not hesitate to contact us: Most of all we aim for satisfied and happy customers !!